FAQ
Our Expertise
Who is a Registered Aromatherapist?
A Registered Aromatherapist (RA) is a certified professional who has completed advanced training in the therapeutic use of essential oils and aromatic plant extracts. Registration requires demonstrated knowledge in botanical science, essential oil chemistry, safety, contraindications, and client care.
At STAR CODE Alchemy, our blends are co-created by Barbara, a Registered Aromatherapist, and Nathalie Marie, who brings intuitive wisdom and transformational expertise to every formula. Together, we develop each blend within the Sedona red rock energies - infusing heart-centered intention, professional expertise, and deep respect for the power of plant medicine.
What is HeartMath® and why does it matter?
HeartMath® is a company with over 30 years of experience in the science of heart-brain coherence and optimal body-mind-emotion-spirit synchronization. It's a measurable, optimal state where the heart, mind, and emotions are in sync. With decades of experience as HeartMath® Certified Trainers and Coaches, our formulations are inspired by HeartMath® principles and created in a coherent, intentional state to support your own balance and resilience.
What is BioWell™ energy research?
BioWell™ is a technology that uses biophoton emission to measure the body's energy field, including the seven primary energy centers. We use the BioWell™ device to inform our botanical formulations and ensure our products carry high-vibrational energy.
What does "crystal-infused" mean?
Each STAR CODE Alchemy product contains a hand-selected crystal that has been energetically cleansed and programmed with high-vibrational intention. The crystal is embedded in the product and activated by you — visit our Activate Your Crystal page to learn how.
Safety & Contraindications
Are essential oils safe during pregnancy or nursing?
We recommend consulting your healthcare provider before using any essential oil products during pregnancy or while nursing. Certain oils, including clary sage, rosemary, and high-camphor blends, are generally avoided during pregnancy. When in doubt, please reach out and we'll help guide you to the safest options.
Are your products safe for children?
Essential oils are potent and should be used with care around children. We recommend keeping products out of reach of young children and consulting a qualified aromatherapist or pediatrician before use on or around infants and children under 10. Always keep roll-ons away from the eyes, nose, and mouth.
Are there any seizure or epilepsy contraindications?
Yes. Certain essential oils, including rosemary, eucalyptus, camphor, and spike lavender, may be contraindicated for individuals with epilepsy or seizure disorders. If you or someone in your household has a seizure condition, please contact us before purchasing so we can help you choose the safest products.
Are your products safe around pets?
Essential oils can be harmful to pets, particularly cats, who lack the liver enzymes needed to metabolize many aromatic compounds. We recommend keeping products stored away from pets and avoiding diffusing in enclosed spaces where animals are present. Dogs are generally more tolerant but caution is still advised.
Can essential oils interact with medications?
Some essential oils may interact with certain medications including blood thinners, antidepressants, and blood pressure medications. If you are on prescription medication, please consult your healthcare provider before use.
What about photosensitivity?
Some citrus-based oils (bergamot, lemon, lime, grapefruit) can cause photosensitivity when applied to the skin before sun exposure. Avoid applying citrus-containing blends to exposed skin within 12 hours of sun exposure.
Products & Usage
What ingredients are in your products?
All ingredients are listed on each product page. Our blends are crafted with high-quality, thoughtfully sourced botanicals and essential oils — free from synthetic fragrances, unnecessary fillers, and artificial additives. If you have specific allergy concerns, please reach out before purchasing.
How do I do a patch test?
Apply a small amount to the inside of your wrist or elbow. Wait 24 hours. If you experience redness, itching, or irritation, discontinue use. This is especially important for those with sensitive skin or known allergies.
Can I use multiple STAR CODE Alchemy products together?
Yes! Our blends are designed to complement each other. If you have questions about combining specific products, feel free to reach out - we're happy to guide you.
How do I know which blend is right for me?
Take our Quiz on the homepage. Each product page describes the intention and benefits of the blend. And always trust your intuition! You're often drawn to exactly what you need.
Don't see what you're looking for? Contact us for a personalized custom blend consultation.
How long do your products last?
Because our blends are free of synthetic stabilizers, we recommend using the roll on products within 12 months of purchase for the best experience. Mists are best used within 6-9 months of purchase. Store in a cool, dry place away from direct sunlight.
What ingredients are in your products?
All ingredients are listed on each product page. Our blends are crafted with high-quality, thoughtfully sourced botanicals and essential oils - always free from synthetic fragrances, unnecessary fillers, and artificial additives. If you have specific allergy concerns, please reach out before purchasing.
Botanical Mist Sprayers
My mist sprayer seems clogged - what can I do?
Since we don't use synthetic ingredients, sprayers can occasionally clog. Here are a few easy fixes:
- Rinse with warm water. Run warm water through the nozzle for 30–60 seconds
- Soak the nozzle. Unscrew and soak in warm water for 10–15 minutes, then rinse
- Try firm pumps. Pump 5–10 times in a row to clear trapped air
- Clear with a pin. Gently insert a clean pin to clear any residue (don't enlarge the hole)
- Store upright.. Always store bottles upright to prevent drying out
If none of these work, contact us - we're happy to help!
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Domestic shipping usually takes 3–7 business days depending on your location.
Do you ship internationally?
Yes! International shipping times vary by destination. Duties and taxes may apply and are the responsibility of the buyer. Contact us for more information.
How will I know my order shipped?
You'll receive a shipping confirmation email with tracking information once your order is on its way.
Digital Downloads
How do I access my digital download?
After purchase, you'll receive an email with a download link. You can also access downloads from your order confirmation page. Links are active for 30 days.
Can I get a refund on a digital product?
Due to the nature of digital products, all sales are final. If you experience a technical issue, contact us and we'll make it right.
Returns & Exchanges
What is your return policy?
All sales are final. Due to the personal and sanitary nature of our products, we are unable to accept returns or exchanges. We appreciate your understanding.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with a photo and your order number. We'll do our best to make it right.
Connect
Do you offer custom blends or private sessions?
Absolutely! Barbara and Nathalie Marie both offer virtual private wellness sessions.
Do you offer in-person sessions in Sedona?
Currently, Barbara offers sessions by appointment only at The Wilde Haven Spa.
Visit Heartful Integrations to learn more.
** To reserve your session with Barb, contact The Wilde Spa Desk directly:
Email: spadesk@thewilderesort.com
Call: 928-340-5331